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All jobs completed to satisfaction
The environment is very polished but welcoming. The staff were professional and warm in my dealings with them. They listened to my needs and made efforts to accommodate them.
Delivered as required.
The work is good however it is expensive.
Work carried out to my satisfaction
Exclusive service however a bit pricey (compared to smaller garages)
Good, quick service
Had to stop the car on way home due to the bonnet not being closed after MOT could have had an accident as I was on motorway
Service and 1st mot carried out, courtesy transfer home and returned excellent timekeeping, couldn't fault experience from booking in to picking car up.
I was treated with courtesy and they completed the work required.
Service receptionist, Gemma , was extremely helpful and informative at all times.
I booked the car in for your recall, was informed of a further non critical recall. Arranged for both and a ride home. On arrival no record of your recall was booked and no ride. Jane left one and shambles is the result. Disgraceful comes to mind
Returned in fairly poor conditon
Great service offering car collection and being kept fully informed with the process. Great workmanship too.
Everything run smooth, reasonably price and also give me lift to work and back to the centre while my car is in service, well done
Great no hassle experience. Thank you!
I wasn't informed I would have to book another date for my oil changeIf I'd known I would have waited to have the brake fluid and oil done at the same time
The dealership reminded that the service was due. Arranged pick up of the car from my home and returned afterwards.
A courteous, friendly service. I was kept informed and was picked up when I required to go and collect my vehicle.
The drivers between my home and Trainers were very friendly, professional and courteous.
Car valet was not worthwhile.
Kept informed of work being done
Curtious, friendly and updating regularily
Excellent service from 1st telephone call.All service work carried out in a timely fashion.Courtesy lifts were helpful and car returned clean and washed. No hassle.
offered a courtesy car but only told required insurance upon arrival at additional cost
First class service as all from very friendly helpful people.Everything done with the minimum of fuss
Unlike Sytner BMW - Trainer seem to care, and know their stuff. Despite several visits to Sytner, I never ever received a survey request - yet one visit to Trainer, I receive this one. That speaks volumes.
Everything was done that was asked or expected. The service was completed in the time set. The co-ordinator we dealt with was very efficient and courteous at all stages of the booking.
no problemsstaff very polite
Superb customer service; from the test drive, information about finance, good trade in figure, support in decision making about colours, finish etc, all done in a relaxed professional way.
They were very helpful and friendly. The job was brilliant
The service provided was 1st rate with friendly helpful staff.
The staff were pleasant and welcoming, the service was carried on time and at all times I felt that I was dealing with a professional company.
The service manager and desk staff were spot on
I had an unpleasant noise from the front end of the car - they took a lot of trouble to isolate the reason including using another set of road wheels and tyres to eliminate any roaf noise issues - they then diagnosed a noisy front wheel bearing
It has a wash and valet at the end, however there are always mucky wet footprints left in the car!
After collection of the vehicle there appears to be a knocking noise in the footwell, and when turning right there seems to be a lot of vibratory feedback through the steering wheel, also there seems to be more engine noise.
Good customer service
Sales staff were all very helpful and efficient as were finance staff. Took slightly longer for delivery than so would have liked which is the only reason for 4 not 5
Friendly, courteous and very helpful.
Trainer BMW in Swansea were really easy to discuss the deal and options, it made it so easy and clear to know what I wanted.
The salesman Mr C Rees was a great help to us making the sales process easy.
Excellent service from start to finish. Stuart, Marcus and Dom were excellent.
The whole experience from start to finish was excellent. Could not fault the service at all
Well informed and helpful salesman Phil Griffiths. Finance options provided but was slightly surprised when Genna from finance expressed suprise when I opted not to go for PCP and she questioned my decision to self finance. Unnecessary
Stuart Morris, the salesman, was personable and not pushy, he was honest and it didn't feel like a sales pitch. He listened to what i was looking for & found the car to match my want. The business manager was equally friendly & helpful.
An enjoyable experience from inception to completion. I was made to feel welcome and valued by Stuart the salesman who dealt with me leaving me with an alround positive experience
Professional staff and service .
Excellent customer service throughout the ordering process and pick up. Have nothing but praise for making my new purchase as smooth as possible. Great friendly staff who were always happy to help with any questions.
Excellent service from a Christian Rees.
The service and help in making my decision to change my car, was first rate and when I decided to purchase my new car, it was so easy to complete the sale. One small problem was found , but this is being rectified by replacement of marked arm rest
The staff were very friendly and welcoming. They afforded us as much time as we wanted. Detailed explanation of how the car worked and the offer to ring or return at any time to ask further questions. Coffee was also very good!
Great experience all staff that I came into contact with were very attentive and treated me like I was special
I felt as though the staff were listening to me and not trying to sell me what they wanted.
As always my wife and I receive courteous and helpfull attention whilst visiting Trainer showroom
Excellent support and advice from sales consultant (Christian Rees)
Staff courteous, facilities excellent and sales person professional and extremely helpful.
The salesman I dealt with - Stuart Morris was excellent and went out of his way to ensure that the buying process was as smooth as possible
You are made to feel special
Great service from Stuart and John
It would be completely satisfied but delivery took longer than anticipated