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They managed to identify the problem and keep me informed of work
Following on from 1 above, it is difficult to comment further.
The only thing I didnt like were prices quoted were all plus vat And I wasnt told that until I paid
Kept me informed at all stages, and arranged a loan vehicle with no problems
Service completed on time spesified when dropped car off
Sorted out my Tyre Issue with no Fuss
Took 1 and a half weeks before car could be seen for a potentially serious fault (car losing coolant at rate of 1 litre every few days). Car in daily use and only just over a year old.
Car collected and delivered no problem
As above answer.
Requested explanation of usage in order to decide whether or not to buy a dashcam, Salesman simply read instructions from box! I bought and had one fitted but not confident I can download it!!!!
Swift attention to the problem as identified
More comprehensive examination required to prevent later problems.
Nothing more to say!!
My car was removed on 12/7/2017 after I thought the team was getting nowhere with this and was no listening to my concerns. It was found that the front disks were warped. Once changed the car was ok. ????
Had to wait a little longer than I liked to for the service to be done on the day. Price given to repair a small surface scratch was very over-priced so will take the car elsewhere for repairs
The service itself was fine and the lady who rang me was friendly and upbeat.
Reception staff very friendly treated like royalty A1.
All aspects of interaction - first class.
I have to wait for another 3 weeks before I get another appointment.
Price was very competitive and advisory for upcoming work needed
When eventually you get to speak to a service representative after waiting for up to 3 hours for a response, you are told a different story from the one you were told earlier. If someone has made an error tell the TRUTH rather than trying to bluff it
courtesy car was ready and waiting on my arrival which turned out to be a new x3 with more than enough fuel for my needs . my own car was ready sooner than expected and was returned washed and valeted which was a nice touch well done B M W.
I came for end of warranty check. Paint peeling off 2 sensors and told not covered as been painted previously. Disappointed since bought nearly new from Cooper BMW Thames Ditton.
Gave the key to the young lady sat down on the nice let her seats had a few cups of coffee and an hour and half later got the keys back and I was on my way great just how I like it also had a video and a report of the mechanic.
Very helpful and accommodating
Dropped the car off for a prearranged 1st service to wait for the car and. Was told the car would need 1 hour and a half i.e. Ready at 11.00am. The car eventually arrived at 11.50 and was left parked in the mini dealership not cleaned and my seats
Can't fault the service given
Feedback DVD not informative and unclear.
Very good on the whole. Took slightly longer than anticipated but job was done.
As a buff
it says what it says
Very satisfied the staff were polite and kept me informed at all times
Despite spotting a nail in the tyre they weren't contracted to replace or repair.
On follow up visit provided with transport to and from home due to my change in circumstances
Staff at Swansea are very professional and understanding, they listen to you by putting the finishing touches to all the jobs that need doing. I'm afraid synter in Essex pushed me from pillar to post, its not a experience l want to repeat.
unable to find a fault with my tyre, it's losing pressure
Long time to rectify both problems.
Excellent nothing was to much trouble
Excellent efficiency with our appointment.
had leak when folding roof of my convertible took it to syntors they kept it to water test but said it was dry inside. told them it happened when I folded the roof and they replied it is one of those things that happen with convertibles
Customer service was first class
Clear diagnostic of vehicle problem during 'while you wait' service visit
Quick and accommodating
Email video sent following service not understandable due to poor sound quality. No response received to my email querying the points raised on the video.
The repair to a lock has not really been resolved in that I have to and the glove box with my fist before it will release the lock. After the time I lost having the repair done after 2 visits I am reluctant to make a third visit.
Formerly Trainers and the staff are the same who I have found to be very helpful and accomodating every time the car has gone in for a service. The pick up service has been faultless.
Quick service and car clean on return.
As question 1
As above. There were complications with service but should not have taken1.5 days
The team is friendly and provides good service, I am very happy with them. I always choose BMW as I feel confident with them when driving the car and to know that my car is reliable. However I have had two instances; one I felt I had a misdiagnosis w
Car was collected and returned as agreed also cleaned
The car was brought in to eradicate the handbrake noise that occurs when engaging the hand brake on sharp inclines. It has been taken into Cardiff and Swansea for the same thing. It is still a problem. I was informed that it is normal. This I doubt.
Politeness of staff and service was completed on time
everything was done as it should ne to the time scale everything..car washedand vacuumed. veey good service.
Having negotiated the purchase of my last car, I got a service pack included. Having not paid for a service on my last BMW, I was very disappointed and shocked to find out at my 3rd service (53000 miles), that it was going to cost me around £400.
Same as above
The issue was dealt with promptly with staff aware of the issue
Very helpful ...and explained all aspects of process
Minor glitch on the order specification, but that was soon fixed and everything was good. The vehicle arrived much more quickly than I expected, which was great.
Car is wonderful
Everything was sorted and the handover went smoothly.I was completely satisfied.
Staff I dealt with were great. Mainly Gethin Morris and John Rosser in regards to the finance were a great help
The centre was very friendly and professional, they made me feel at home
Oliver was great the business manager very helpful overcharged by £500 but this was then refunded within 24 hours
The environment was bright, clean and the service received was if the highest quality.
There are a lot of docs to be signed when you pick up the car. No person is minded to nit pick on contracts and check details at pick up - they should be sent prior so purchasers have time to review rationally. It feels a exploitative.
A thoroughly satisfying experience from choosing the model, sorting the finance package and taking delivery of the new car
Very satisfied with sales experience and availability of models to view and road test. The salesperson was helpfull and knowledgable.
No problems experienced
Mr Cristian Rees is excellent at his job. Most helpful.
No issues very straightforward
Seems about right.
Car was displayed in showroom on my arrival and was sparkling! Features of car were clearly explained using language I could understand. No jargon
Original car not correct and had to re order.
No aggressive sales pitch. Friendly and informative salesman.