Trainer Star Rating
Sales
15 comments from 41 reviews
Service
46 comments from 130 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Unhappy with the service provided"
"No problems at all"
"Car was collected and delivered on time and the driver was very customer focussed. Car was cleaned outside but not very well. Not cleaned inside except for the carpets being vacuumed. This compares unfavourably with Jaguar and Audi"
"I like how you check with me whether I want things like my screenwash topped up Audi just did this and charged me. Grrrr ."
"I was sat there for a long time over 2 hours."
"Planning is poor, left my car for a whole week to have an MOT and had to ring on the Thursday to be told it wouldnt be done. Thank god for Halfords"
"Always first class treatment."
"the dealership were not reliable . they were over booked and could not complete all the service required although it was booked in a week in advance"
"Very satisfied with my experience at Trainers."
"It was only an MOT, so there is little to add"
"I had to change my arrangements at short notice they bent over backwards to help."
"Very good"
"I've always been happy with the service from the dealer."
"Trainer BMW have not been good in the past but they are strarting to improve."
"I had arranged for a lift home when I booked my car in for the service and had to wait around 45 minutes. When I arrived to collect my car at the agreed time, it wasn't ready, which made me late for a meeting and due to this the car wasn't washed"
"They were very helpful"
"They were excellent."
"Its a pleasure to walk into the showroom,Its spotless and the cars are gleaming."
"Service receptionist supplied excellent service."
"There was a problem with the test certificate and the car had to remain in the dealership and I didn't get to take it away until 3 days later."
"Replacement car for Business - tied it in for a test drive too but they didn't have one in stock (Z4)."
"The car was booked in for a routine service but after collection the Oil warning light came on and required to return for a second visit. This matter was resolved quite quickly but in my opinion it should not have occurred"
"Very satisfied."
"The dealers staff were very professional, prompt and imformative. I was offered coffee and reading material in comfortable surroundings while I waited."
"Pleased dealer could arrange appointment at short notice and undertake unplanned repair on same day."
"I had to chase them up in regards to the MOT but they were very helpful."
"Delays on completing the work, had to wait for parts,and had to return to the dealer to fix an issue caused by the work"
"Excellent service at trainers as usual. Reasonably priced and held off on performing MOT as the brakes needed replacement which I asked that I might carry out the repair myself. Never a problem no pressure sales. Good people"
" I was qouted 2 hours for the work they completed in under that. So i was very happy."
"Failed to diagnose the faults, arranged an appointed time to have a lift to work, was kept waiting 45 mins. Paid to have car cleaned, swirls of polish left on bonnet, alloys dirty"
"Helpful, polite and knowledgeable, as always."
"Happy with the service received from the dealership."
"It was very very good. They are excellent. I have used Trainer for the last 25 years, and they are always very good."
"It was very efficient so I was very pleased."
"Over the top service very good,excellent. Nice people very friendly especially the girls on the front."
"I was very happy with the dealership they were very approachable."
"They were courteous it is a pleasure going there"
"Oil change carried out without fuss but the welcome was efficient rather than friendly. Not happy to be asked if I wanted to pay £30 extra for a safety check there was a time when this would have been included in the service ."
"Majority of the staff are helpful but problems with service."
"Always excellent serive and polite always very clean. Salesman always polite and recognises his customers and says hello"
"Not happy at being told that the rear tyres only had 2mm of tread and needed changing in 1,000 miles. Independent tyre garage measured them at 5mm. Very concerned I could have spent 3500 for nothing"
"Trainer of Swansea are meticulous in every aspect of providing excellent public relations service"
"A quality dealership with excelent customer service care, I recieved a post visit call to take on my satisfaction."
"I telephoned the dealer to report the engine malfunction warning light becoming illuminated, I was given an appointment and told the work would be carried out whilst I waited. when I attended I was told that I would have to leave the car"
"Because they refused to accept that the wheel hubs should be repaired under warranty. As mentioned i had to pat £96"
"Courteous prompt excellent service"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"christian rees a very polite and curtious salesman"
"A complete experience, Ben was fantastic sorting everything out"
"I think the reduction of 500 in the part exchange figure was not explianed correctly RE delivery. Even if it was justified I have bought a new BMW."
"Not happy with the trade in price for the MINI, but happy with the service received."
"Would definitely recommend"
"On test drive we were led to believe that the facilities in the car were standard for the model in stock"
"Very good personal srevice, beats Jaguar hands down"
"Third BMW fro the dealer."
"Christian Rees was extremely helpful, I never felt any pressure to purchase."
"All staff you meet are both pleasant and helpful. Mr Neal Trainer and Mr John Griffin were particularly helpful in dealing with my purchase. My experience with Trainer was most enjoyable and productive. I am optimistic that this will continue."
"Really good Christian was very good. He went above and beyond.He kept me informed throughout. He gave lots of information and advice."
"The gentleman we dealt with Ben Harvey was excellent, he was very helpful and courteous."
"Very helpful, know the salesman personally and he want we would like and what we dont liek"
"I thought Ben was wonderful, he did not force me to buy the car. He was very good. Excellent! The best service I have ever had!"
"Had to get other internet quotes in order to get the dealer to get me a better deal"